Camera Alerts

[baseballfant83]

I keep getting 2 camera alerts for the same push notification on all cameras on my iPhone? Any ideas . Thanks 

[janthadeus]

Hi baseballfant83,
 

Thanks for reaching out. Let’s see what’s going on — are you receiving push notification on both your Nest app and Google Home app?

Thanks,

JT

[baseballfant83]

Hello 

we just have Google home app now. If someone or something passes a camera I’m getting that alert twice on Google home app. It happens on all 4 cameras .  This never happened on nest app when we had cameras on nest only when we converted all 2nd generation cameras to Google home app . 

[janthadeus]

Hey there,

Got it — thanks for confirming that. Do you have family members signed in to your phone? It can happen when there's another account that's signed into your device.

Thanks,

JT

[baseballfant83]

Not sure but there has always been a family member logged into my account without double Alerts . Also when you view a camera the volume doesn’t go all the way down . Both thirds issues after we went from nest to Google home . 

[janthadeus]

Hi there,

Understood — let’s further investigate this. Could you turn off and on your camera notification in the Google Home app, uninstall and reinstall the Google Home app. Then, let me know how it goes? Also, make sure that you don’t have overlapping Activity Zones. 
 

Thanks,

JT

[janthadeus]

Hey there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

JT

[janthadeus]

Hey there,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

JT