Camera Battery - Battery Charging Slow issue

[Angela21]

My google camera (battery) - purchases in Feb/March 2022 is having charging issues.

It is saying the adapter or the cord is not compatible for fastest charging.

It says “charging slowly” & 27+ hours to charge. I am currently using the original cord & adapter that came in box. 

Have people had similar issues, how can this be resolved?

[RXShorty]

Hi @Angela21,

My Nest doorbell battery didn't come with an adapter so I am not sure if you are using an adapter that is powerful enough. You are using the USB-C cable to charge your doorbell? 😊

For more information: https://support.google.com/googlenest/answer/10732535 

[Angela21]

Hi, I am not referring to the google nest Doorbell. 

I have the outdoor nest camera (battery) & this is the product I am having issues with. 

[RXShorty]

Hi @Angela21 

Ah, yes, I am sorry! 

Did you already reach out to Nest Support about this issue?
Could be a defective cable or charger.  🤔

[MplsCustomer]

@Angela21 

The charging cord should be plugged in with the cord feeding towards the FRONT of the camera.

I have seen other reports like yours, where either the charging cord or the camera were defective. You should NOT get a "charging slowly" error with the Google Nest-provided charging cord. So you should contact Support.

We have had a Google Nest Camera (Battery) for a year, plugged in with the optional power cable, and it stays charged all the time.

[EmersonB]

Hi everyone,

@Angela21 thanks for reaching out and sorry to hear about the battery issue of your Nest Camera — we'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

@RXShorty and@MplsCustomer I appreciate your response.

Thanks,
Emerson

[janthadeus]

Hey Angela21,

Checking in — we haven't received your form. Were you able to fill it out? Still need our help?

Thanks for your help, Emerson.

Regards,

JT

[janthadeus]

Hi there,

I'm checking in to see if you are able to fill out the form. If not, please do so, so we can assist you further with your concern.

Regards,

JT

[EmersonB]

Hi everyone,

@Angela21 we haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

@Jt I appreciate your response.

Best,
Emerson