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Camera History gone

JBODD1
Community Member

I woke up this morning to discover that my Nest Cam (Battery) event history has completely gone. 

I received an email over night telling me my Nest Aware trial has 14 days left still, but my history for the last 14 days has gone.

This along with the glitchy footage I've had so far really are causing me to consider returning the camera and getting a different brand. It's not the end of the world having to use an app other than Home to use a camera.Screenshot_20230910-082327.pngScreenshot_20230910-083022.png

2 REPLIES 2

MplsCustomer
Bronze
Bronze

@JBODD1 

That seems really odd.

You could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

You can check on your subscription here:

https://store.google.com/subscriptions

 

Lance_L
Community Specialist
Community Specialist

Hello JBODD1,

 

Thanks for reaching out to the Community.

 

I’m sorry to hear that you’re having issues with the Nest camera’s video history. Were you able to contact our support team as suggested by MplsCustomer above? If yes, how was it?

 

Reach out if you have any questions.

 

I appreciate your help, MplsCustomer.

 

Best,

Lance