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Camera Unavailable on Invited Family member phone, but works on my phone

Kennedy72
Community Member

The Nest doorbell live video is working on my phone, I am the main account holder.  I invited a family member to the account, they successfully accepted the invitation and the doorbell is set up, however, the camera says it is unavailable.  Why is it working on my phone and not his?

His phone is on the same wifi as the camera, it is an Iphone, but an older model.

1 Recommended Answer

MplsCustomer
Bronze
Bronze

@Kennedy72 


It might be a problem if your family member's iPhone is old enough so that it cannot run the current version of the Google Home app.

Also, I've seen other customers report other family members being unable to access cameras, with no clear explanation.  Maybe it will resolve itself.

View Recommended Answer in original post

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Kennedy72 


It might be a problem if your family member's iPhone is old enough so that it cannot run the current version of the Google Home app.

Also, I've seen other customers report other family members being unable to access cameras, with no clear explanation.  Maybe it will resolve itself.

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. User @MplsCustomer's information, they shared, is definitely something to look into. It is definitely possible that your partner's app version is older because it cannot update to the latest update. Please let us know if you have any further questions or concerns. 

 

Best regards, 

Brad

AbigailF
Community Specialist
Community Specialist

Hey Kennedy72,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Thanks, 
Abi

AbigailF
Community Specialist
Community Specialist

Hello Kennedy72,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Cheers,
Abi