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Camera an floodlight

Derylc
Community Member

Camera was working fine did a reset as instructed by the help tab. It has power but will not connect to my home or my other nest devices

3 REPLIES 3

SteveT1
Community Specialist
Community Specialist

Hi Derylc,

 

Thanks for reaching out. Let's get this sorted out. A few questions:

  1. What is the message you get when you try adding it back?
  2. What is the color of the LED lights on the Nest Cam with floodlight during setup?
  3. How far is the camera from the router?

You can check this article below on how to Troubleshoot Nest camera and doorbell setup messages for detailed steps.

 

Regards,

Steve
 

SteveT1
Community Specialist
Community Specialist

Hi Derylc,

 

Jumping in to check if you've seen my response. If you have other questions and concerns. Feel free to let me know.

 

Thanks,
Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve