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Camera batteries dead and won’t charge

HP16
Community Member

Installed first outdoor camera about 2 months ago and a 2nd outdoor camera about 1 month ago. They are both plugged in 24/7 so I didn’t think low battery could even be possible but the first camera stopped recording due to no battery a couple weeks ago and now the 2nd camera no longer works due to no battery. How can this be when they are plugged in at all times with the charger that was supplied when I purchased them? Temperatures have been above 55/60 up until the last couple weeks it’s gotten down to mid 40’s at night a couple times. So temperature shouldn’t be a factor (but do we live in the north, it gets down to zero in winter so I sure hope these cameras will still operate being OUTDOOR cameras). 

13 REPLIES 13

MplsCustomer
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@HP16 

Is your charging cord plugged in with the cord feeding towards the FRONT of the camera? When you check Settings | Battery for your Google Nest Camera (Battery) in the Google Home app, it should show as "Plugged in" with an infinity symbol.

We've had a Google Nest Camera (Battery) always plugged in with the optional power cable for a year now, and the battery always remains charged and the camera is always "Live", even in Minnesota winters with temperatures down to -20 degrees Fahrenheit.

If the battery camera is NOT plugged in, see the following Google Nest Help topic: https://support.google.com/googlenest/answer/11830989?hl=en

Thank you, this really helped! Moving the cord where it plugs in to camera fixed my first camera but unfortunately when I did the same thing to my 2nd camera it still won’t get power:(

Ebedia
Community Specialist
Community Specialist

Hi HP16,

 

Thanks for reaching out and sorry to hear about what's happening on your Nest Cameras. 
 

The batteries in Nest Cam (battery) and Nest Doorbell (battery) have the following minimum temperature requirements:
 

Minimum operating temperature: -4°F (-20°C)

Minimum charging temperature: 32°F (0°C) 
 

At temperatures between -4°F (-20°C) and 32°F (0°C), the battery can still power your device, but it won’t charge. It may also drain more quickly than usual.  If the battery drains completely, the camera will shut down.The battery can still be charged at 104°F (40°C), the hottest operating temperature for Nest Cam (battery) and Nest Doorbell (battery).To know more about this, just hit this link.

 

@MplsCustomer I appreciate your response.

 

Thanks,

Emerson

MplsCustomer
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@HP16 

This is how our battery camera's battery settings display when it is plugged in.  The "Battery usage" was set to "Custom" when it was installed and the "Automatic battery saver" has always been grayed out and disabled.

IMG_6A715D17DDFD-1.jpeg

Thank you. Your picture tells me that my camera’s charging cord  is definitely not working then. Mine says empty battery and does not say plugged in and never has. I did mess with the cord where it attaches to the camera and that fixed my other camera but unfortunately this camera still won’t get power. 

@HP16 

Maybe if you leave that other camera plugged in correctly for a few hours, it'll come back to life.  Is it plugged in like this?  (from the install video at about 1:20: https://support.google.com/googlenest/answer/10919314?hl=en&co=GENIE.Platform%3DAndroid😞

Note that some customers have reported either bad charging cords or cameras that won't charge.

Screen Shot 2022-10-08 at 9.31.22 PM.png

Thank you. I watched the video and it’s been plugged in correctly and still not working:(

@HP16 

You should probably contact Google Nest Support for a replacement. There have been other reports in this forum of battery cameras that wouldn't charge, including a couple where the plug that connects to the bottom of the camera was falling apart.

Ebedia
Community Specialist
Community Specialist

Hello HP16,
 

Thanks for trying — we'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

 

Thanks,

Emerson

Ebedia
Community Specialist
Community Specialist

Hello HP16,

 

I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

 

Best,
Emerson

aatienza
Community Specialist
Community Specialist

Hey there,

 

It's us again. Were you able to fill out the form?

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey everyone,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

MplsCustomer
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