Camera empty battery after connecting 5m cable

[Qualitim]

Had camera working fine for a year. Bought. 5m cable to power permanently. After 3 days of showing full camera now offline showing empty battery.

[MplsCustomer]

@Qualitim 

That's odd.  Do you have the power cable plugged in securely to the bottom of the camera, with the cable feeding towards the FRONT of the camera? (There have been posts in this forum with problems with each.)

We've had a battery camera for 19 months now, with the 10-meter power cable. It's always "Live" and if we check Settings | Battery it shows as "Plugged in" with an infinity symbol.

[Qualitim]

Was working fine for 3 days. Showing plugged in. Went offline today with zero battery. Would not reconnect. Removed cable and reinserted as before (as mentioned in another post) Now charging again and online. Will see if this works for long. 

[MplsCustomer]

@Qualitim 

Judging from other posts I've seen, the USB socket and plugs for the battery camera are somewhat "iffy".  They certainly feel flimsy. Others have posted that they got their camera to work by reseating the plug. Others have reported that their plug simply fell apart.

Hopefully yours will remain seated and continue powering the camera.

[Jeff]

Thanks for the tip, @MplsCustomer.

Hey, Qualitim,

I just wanted to follow up on MplsCustomer's last response and see if you tried re-seating your plug and to see if that worked for you. If you're still in need of some help, just let us know.

Thanks,

Jeff

[Qualitim]

Thanks. It’s been ok for nearly a week now. We’ll see how long it lasts.

[Jeff]

Good to hear, Qualitim.

We'll watch it for another couple of days before we consider it resolved. If anything changes, let me know.

Thanks,
Jeff

[EmersonB]

Hi everyone,

@Qualitim, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, MplsCustomer and Jeff.

Best,
Emerson

[Qualitim]

Still working ok, thanks.

[janthadeus]

Hey there,
 

Happy to hear that! We appreciate the gesture. It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help here, everyone!

Cheers,

JT