Camera glitching

[SpaceCow]

Hi,

I have had the Nest Cam (battery) for one month now, using it on battery power outdoors. A week ago, my camera started glitching and eventually shut down. This likely happened because I was working on something else near the camera, and the battery drained completely. I have since fully charged the battery and re-mounted it in its socket.

Since that incident, the camera has been glitching. It randomly switches to night mode even in full daylight. It also seems to have focus problems and flickering issues.

Is the camera broken, or could this be related to the WiFi connection? Maybe it's a sensor issue? Returning and fixing it will probably take a few days, so I would rather try to figure it out myself first.

Thank you.

[SpaceCow]

I made a video to show what I mean (I cropped it for privacy reasons): https://youtu.be/Hbh4_ZDP-a8

[SoriaD_]

Hello @SpaceCow.

Thanks for reaching out to our community about your Nest Camera. I apologize for all this inconvenience. I will try my best to find a solution. 

Let me ask you first about the configuration of your camera. Just to be sure, could you tell me if you have deactivated the night mode on your camera?

You can check that out at:

Home app

1. Open the Google Home app. 
2. Tap Favorites or Devices.
3. Tap and hold your device's tile, then press More and Settings.
4. Tap Video. Under Night Vision, select Always Off.

Nest app

1. Select the camera you want on the home screen.
2. Tap Settings.
3. Select Night Vision.
4. Toggle the switch to Off.

Feel free to reply to this post with these details; I'm here to work with you in this case.

Best regards,

Douglas.

[SpaceCow]

Night mode is set to the default setting 'automatic'.

[SoriaD_]

Hi @SpaceCowboy55 

Thanks for your reply, I appreciate that information.

You can try to disable this option when the previous steps just for a couple of hours to check if your camera works normally after disabling this feature. After disabling it, please restart your camera and try to monitor the behavior of this device.

Feel free to share with me more details in case this doesn't work. I'm here to help you find a solution.

Best regards,

Douglas.