I am guessing you mean "subscription" rather than "subunit". Is your Nest Aware subscription for the same Google Nest "home/structure" as your camera? You can check which subscription you have by connecting to your Google Nest "home/structure" in the Google Nest app or Google Home app and going to Settings | Nest Aware. If you have an older camera, you can select it in the Google Nest app and go to Settings | Nest Aware to see what subscription applies to the camera. If you have a newer camera, you can select it in the Google Home app and go to Settings | Video | Video history to see what subscription applies to the camera.
@Kso328 thanks for reaching out here in the Community and for sharing with us your concern. Were you able to read the information that MplsCustomer has shared? In case you have an update, you know where to find us.
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
