Camera inactive

[Walletje30]

I have the same problem as an old post. My google nest cam (battery)
it will only record when i'm on the actual app (Google home app) on my phone and press live.
When the app's closed, it's just inactive and has no function.

[EmersonB]

Hi Walletje30,

Thanks for posting and I understand what you mean about your Nest cam (battery) being on idle. Nest Cam (battery) will go into idle mode whenever it's running on battery. If Nest Cam (battery) is wired, the live video will stream without needing to tap the option. When there's no activity detected, it would be on idle to preserve its battery.

Regards,
Emerson

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Emerson.

Thanks,

Archie

[Walletje30]

yes. Still need help. Thanks.

[aatienza]

Hey Walletje30,

Thanks for getting back to us. When did it start happening? Did you receive any notifications while the camera was on idle? Are there other family members who can access the camera? Do they receive any notifications? Also, do you have an active Nest Aware subscription? If so, what type of subscription do you have? Learn more here.

Thanks,

Archie

[aatienza]

Hey there,

How's it going? Do you still need our help?

Thanks,

Archie

[Walletje30]

Yes. I still need help. It Started some months ago. I don’t receive notifications and I don’t have a subscription. Other members have the same. 

[janthadeus]

Hey folks

I’m sorry for the delay. No worries, we’ll get this sorted — a few questions: is there a pending iOS update? Is there enough memory on your phone storage? Also, is the Do Not Disturb setting off and the Background app refresh on in your iPhone settings? 

Here are some troubleshooting steps you can try:
 

1. Restart your Nest camera. 
   • Plug the camera into a power source.
   • Locate the reset button at the back of the camera.
   • Press and hold for 5 seconds.
   • Your camera will restart, and the status light will be steady, solid white.
2. Restart your modem or router, unplug it from the power outlet for 1 to 2 minutes. Then, plug it back in.
3. For Android devices, go to System settings > Sounds and notification > App notifications > Google Home and follow the configuration below.
   • Block all is disabled.
   • Allow peeking is enabled.
4. For iOS devices, go to Settings > Notifications > Google Home and follow the configuration below.
   • Allow notifications is enabled.
   • You may disable any or all notification options.
5. Restart your phone. Turn it off for 60 seconds. Then, turn it back on.

Let me know how it goes.

Thanks for the help here, Emerson and Archie.

Best,

JT

[janthadeus]

Hi there,

It's me again. I want to make sure you're all good — did those steps work?
 

Regards,

JT

[janthadeus]

Hey there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours. 
 

Best,

JT

[Walletje30]

Hi, did not work. Reset done for the door bell (when charging) and router but camera still inactive. Iphone is up to date and settings are ok.

[janthadeus]

Hi Walletje30,

We appreciate your efforts here . Let’s further check this — could you fill out this form and let me know once you’re done?

Looking forward to your response.

Best,

JT

[janthadeus]

Hey there,

We haven't received your form. Were you able to fill it out? Do you still need help?

Regards,

JT

[janthadeus]

Hi there,

I'm checking back in to see if you are able to fill out the form. If not, please do so, so we can assist you further with your concern.

Best,

JT

[janthadeus]

Hello there,

We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Cheers,

JT