Camera is charged and still shows not charged.

[Jessicaredd]

I have a pair of outdoor nest cameras. They have both been charged completely. One of them is on while plugged in but the moment I disconnect it, it says, “camera unavailable. Couldn’t reach this camera”. It  won’t turn on or connect.  Any solution for this? 

[David_K]

What colour is the light on the camera?

Nest camera and doorbell lights and sounds - Google Nest Help

Try these steps:

Troubleshoot connecting to the app - Google Nest Help

[Jessicaredd]

When plugged in, it’s blue.  After disconnecting it, the light turns off and the camera doesn’t turn back on even after reset. 

[David_K]

By reset, do you mean these steps?

1. Plug the camera into a power source.
2. Locate the reset button on the back of the camera head.
3. Press and hold the button for 5 seconds.
4. Your camera will restart, and the status light will be steady, solid white.

[Jessicaredd]

That’s exactly what I did. But Every time I unplug it, it just turns off and device shows not found or charged. Will not turn  on after unplugging it. 

[David_K]

In that case, I've asked a specialist to review this topic and advise on next steps.

[Jenelyn_O]

Hi folks,

Thanks for reaching out and for being a step ahead of us. We'd like to dig deeper into this. Please fill out this form with the needed information and let us know once you're done.

I appreciate the help, @David_K.

Best,

Jenelyn

[Jenelyn_O]

Hi Jessicaredd,

It's me again! I just want to check if you were able to fill out the form. Please let us know once done.

Thanks,

Jenelyn

[zoeuvre]

Hi there, 

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 
 

Regards,

Zoe