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Camera issue

Richard15
Community Member

Camera initiates but within a few seconds goes blank with message “camera unavailable” and live video unavailable”. Could this be a wifi issue?

3 REPLIES 3

aatienza
Community Specialist
Community Specialist

Hey Richard15,

 

I'm sorry for the delay. Let's see what's going on — could you tell us when it started happening? Were there any changes to the Wi-Fi network? Did you receive any notifications? Also, have you tried any troubleshooting steps to fix this? Keep us posted.

 

Thanks,

Archie

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Thanks for your help, Archie.

 

I want to check if you still need help. Don't hesitate to reach back if you do.

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Just wanted to jump in here to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Best,

JT