Camera keeps going offline

[Gdion56]

When my camera was first installed I had no issues with it. For the last couple of days it has continued to go off line. 

[janthadeus]

Hi Gdion56,

I’m sorry to hear that your camera is offline. No worries, we’ll sort this out — a few questions: what’s the status light of your camera? How far is the camera from the router? What Wi-Fi frequency band your camera is connected to (2.4 GHz or 5 GHz)? Are there other devices connected to the same Wi-Fi where the camera is connected to? Also, are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?

Looking forward to your response.

Thanks,

JT

[janthadeus]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 
 

Best,

JT