I am terribly sorry to hear about your Nest Camera issue! I can imagine it’s been quite frustrating being without a working device. I would love to look into this further for you.
We will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started.
Please let me know if you need any further assistance!
I will not be the one who will send out this email, but you will hear from us soon. We have a delay in replacements at the moment and I unfortunately do not have an ETA of when they will come available. But just look out for the email, and hope you can get taken care of soon.
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day!