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Camera magnets

NicoleRN1
Community Member

Somehow we lost the magnetic mount to our outdoor nest cam before getting it mounted. How do I go about getting a replacement?

6 REPLIES 6

Brad
Community Specialist
Community Specialist

Hi there,

 

I am terribly sorry to hear about your Nest Camera issue! I can imagine it’s been quite frustrating being without a working device. I would love to look into this further for you.

 

We will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. 

 

Please let me know if you need any further assistance!

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey there,

 

I will not be the one who will send out this email, but you will hear from us soon. We have a delay in replacements at the moment and I unfortunately do not have an ETA of when they will come available. But just look out for the email, and hope you can get taken care of soon.

 

Best Regards,

Brad.

NicoleRN1
Community Member

Hello! I received an email stating that they were not in stock and someone would be reaching out. But then the next email said they were closing it. We still need the magnet mount. 

NicoleRN1
Community Member

We still need one of the magnet pieces to attach our outdoor camera to the wall mount. Where can I purchase one of these?

Eric_B
Community Specialist
Community Specialist

Hey NicoleRN1,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Eric

NicoleRN1
Community Member

I saw a response but still need the magnet.