Camera notification setup screen isn't available

[ReutDahan]

Hi all!

We migrated our cameras (outdoor and doorbell) from Nest app to Google Home.

My husband was able to easily set events notifications on his Home app.

When I go to my Home app --> Settings --> Notifications --> Camera notifications, I can see a manu with both cameras but when I click on either one of them, its a black screen with no content displayed and no option to set any settings. https://photos.app.goo.gl/pdMiyA98gYgZS6kT6

Anybody has any ideas what I should do to resolve this?

[MplsCustomer · Accepted solution]

@ReutDahan 

Did you "transfer" your 1st gen camera and doorbell from the Google Nest app to the beta "Public Preview" version of the Google Home app? If so, are both of your phones on the beta "Public Preview" version of the Google Home app?

(We're not using the "Public Preview" version precisely because it is beta "Public Preview".)

[MplsCustomer · Accepted solution]

@ReutDahan 

Did you "transfer" your 1st gen camera and doorbell from the Google Nest app to the beta "Public Preview" version of the Google Home app? If so, are both of your phones on the beta "Public Preview" version of the Google Home app?

(We're not using the "Public Preview" version precisely because it is beta "Public Preview".)

[ReutDahan]

 I think this might be it. My husband's on the beta version and I'm not. Do you have any suggestions on how to fix this? Does he need to go back to the regular version? Will he need to "re-migrate" the cameras again? 

[MplsCustomer · Accepted solution]

@ReutDahan 

If you've "transferred" any of your 1st gen cameras or doorbells to the beta "Public Preview" version of the Google Home app, then you both need to be on the "Public Preview" version.  You can do so by going to Settings | Public Preview,

[ReutDahan]

Thanks! That worked!!