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Camera offline, won't connect to WiFI

ASG
Community Member

my wired outdoor camera says offline. It won't reconnect wirelessly after I reconnected my router.  All other devices, e.g., iPhone, MacBook, iPad and PC reconnected to WiFi.  I have an extender that's flashing green but the camera doesn't seem to connect to that either.  Please help

5 REPLIES 5

Deb
Community Member

I have the exact same issue

 

Eat_th1s
Community Member

I do too. I have two outdoor wired cameras, one stopped working two weeks ago. Have tried turning off and on again, going thru a reset and connection but doesn't work.

Brad
Community Specialist
Community Specialist

Hi there, folks.

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. I have some questions I’d like to ask you first:

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far?

  • I would suggest you look into the Power Requirements to make sure that your devices are receiving enough power. 

Please let me know if you need further assistance. 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey folks.

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.