Camera offline

[Jwhitehill000]

My doorbell lost wifi connection yesterday and so far everything I have tried hasn’t worked to get it to connect. Any help would be appreciated 

[aatienza]

Hey Jwhitehill000,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. A few questions: what message are you getting? Did you make any changes to your Wi-Fi network? Are there other devices connected to the same Wi-Fi where the camera is connected to? Also, do other devices experience slow internet speeds?
 

You might want to check out this link on how to Troubleshoot offline Nest camera or doorbell.

Thanks,

Archie

[EmersonB]

Hello everyone,

@Jwhitehill000 checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.

@archie thanks for your response.

Best,
Emerson

[EmersonB]

Hi Jwhitehill000,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Emerson