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Camera on a another account.

TR1971
Community Member

Dear,

I created by accident 2 accounts. 1 for my nest smoke detectors and 1 for the camera a year later.

I want to put all devices on 1 account but can't get connected to this one to delete it on that account.

Any idea how to solve this mess ???

KR

Tim 

4 REPLIES 4

EmptyNester
Gold Product Expert
Gold Product Expert

Hi TR, I'm an end user as well.   I think what you have to do is this:

#1 You can "remove" the camera from the App even though you can't connect to it.  Go like you are looking at the camera and go into the settings and scroll down and REMOVE the device.

#2 You have to perform a full factory reset so that you can register the camera to the new account. Here are the instructions.   Make sure you do the full factory reset.

https://support.google.com/googlenest/answer/9252162?hl=en&ref_topic=9299926#zippy=%2Cnest-cam-batte...

Good luck and please return here and let folks know if this worked or not.

 

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

 

Thanks for your help, EmptyNester!

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.