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Camera problem

dpipe894
Community Member

it seems you’ve quit supporting the drop cams. So do I need to purchase a new camera?

1 Recommended Answer

MplsCustomer
Bronze
Bronze

@dpipe894 

You should have received an email a year ago with an offer for replacement cameras if your Dropcams were active on a Nest Aware subscription.

This is Google Nest's post from a year ago:

https://www.googlenestcommunity.com/t5/Blog/An-update-for-our-Nest-Secure-Dropcam-and-Works-with-Nes...

You could try contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

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2 REPLIES 2

MplsCustomer
Bronze
Bronze

@dpipe894 

You should have received an email a year ago with an offer for replacement cameras if your Dropcams were active on a Nest Aware subscription.

This is Google Nest's post from a year ago:

https://www.googlenestcommunity.com/t5/Blog/An-update-for-our-Nest-Secure-Dropcam-and-Works-with-Nes...

You could try contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

mdr2
Community Member

Short answer is YES you do