Camera's offline for 12 hrs won't connect to wifi. They are plugged in with power cord. Wifi is wor

[Ĵaneryan]

Nest battery camera's have been offline for 12 hrs. They are plugged in with power cord. Tried reconnecting from app no luck. Wifi network is working. No lights showing on camera's.

[MplsCustomer]

@Ĵaneryan 

Some customers in this forum have reported problems because either their USB plug wasn't seated firmly in the bottom of the camera and wasn't making contact, or they didn't have the power cord feeding towards the FRONT of the camera. We've had a battery camera for 23 months, plugged in with the optional power cable, and it stays online.

[Lance_L]

Hi Ĵaneryan,

Thanks for posting in our Community. I’m sorry to hear that you’re having issues with your Nest Cam (battery). Let’s check it out.

To completely isolate the hardware issue, let´s factory reset the device. Follow the steps below:

1. Save any video history on the device, if any. Follow this guide.
2. Unmount the device and then connect it to the USB cable and power adapter.
3. Locate the reset pinhole on the back of the device.
4. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
   1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
   2. At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
5. Release the button. Your device will restore to its factory settings.
6. After the factory reset, your device will appear as "Offline" in the app until you remove it.
7. To remove it from the app, open the app, then tap Settings > Remove device>  Confirm.
8. Make sure the phone is on the same Wi-Fi network as the selected network for the Nest device.
9. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
10. Cellular data should be turned off.
11. If you have an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Google Home app.
12. Start adding the device back to the Google Home app.

Let me know how it goes.

Thanks for chiming in, MplsCustomer.

Best,

Lance

[Lance_L]

Hello Ĵaneryan,

I wanted to follow up and see if you’re still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,

Lance