Camera setup light won’t turn blue

[Jeff68]

I’m using my nest camera on a pole building. I initially added it but my WiFi wouldn’t reach that far. I ran a new cat5 line and installed a new WiFi router in the barn. I removed my camera then charged it and a trying to add it. I’m getting a solid white light but it won’t turn blue

[Jason44053]

All Nest cameras are experiencing an outage right now. Check out the posts below yours for more info.

[Jeff68]

well I reset the camera after reading a few blogs here. I was able to get the camera on but when I walked out with it to the barn the video stream went black. I have a new WiFi router that is going off my one in the house. Do I need to do something different?

[Jeff68]

All of my other cameras work fine but none of them are away from the house like this one

[MplsCustomer]

@Jeff68 

Are you using the same network name (SSID) on your new Wi-Fi router in the pole building that you used when you first set up the camera? 

[janthadeus]

Hey folks,

I’m sorry to hear that. Let’s sort this out —  a few questions: how far is your camera from the router? What type of camera is in question? Do you have an Android phone or iPhone? What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)? Are there other devices connected to the same Wi-Fi where the camera is connected to? Also, were there any changes to your WiFi network? 
 

I appreciate the help here, MplsCustomer.

Thanks,

JT

[janthadeus]

Hi there,

How's it going? Still need our help?

Regards,

JT

[EmersonB]

Hi everyone,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

@Jt and @MplsCustomer I appreciate your help.

Best,
Emerson

[Proudpaw52]

I'm having a similar problem.  Removed my 2nd gen wired indoor camera from the app.  Then tried to set it up again.  But when I plug it in, only the green light comes on (not blue) and the app keeps looking for the "joining device" and then finally says something went wrong and I can't go any further.  And apparently there's no way to do a factory re-set.