Camera stuck in zoom

[MikeM146]

So about 36 hours ago my camera zoomed in on a zone and has stayed there ever since. I unplugged it this morning while making a run to the store and plugged it back in and the same remains. It’s zoomed in to the street and I can’t see the porch or the doorway. Any ideas, tips, suggestions?

[MplsCustomer · Accepted solution]

You didn't by any chance enable the Enhance (zoom) feature, did you?  If so, you can click on Cancel Enhance (the icon in the lower left corner with a minus sign inside an outline of a square) in the Nest app.  

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

P.S Thank you for the great suggestions, MplsCustomer. Community members helping others is always amazing to see!

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.