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Cameras spinning. Not loading. Retry etc Solved

Companyq
Community Member

a month ago

Just to let anyone know that has the new nest camera as opposed to the old black ones. I was having problems for a year trying to get the newer cameras 24 seven record option to load. We finally solve this problem by having to upgrade our Internet and go with a new provider to 5K gig service with frontier in Florida.  Be warned that if you do purchase these cameras and you do have 24 seven continuous record that it will require higher Internet speeds. We had a Xfinity originally at their max speed and still wouldn't work. Now it appears all cameras are working and you can scroll through and actually see everything rather than having cameras be off-line and jump around and never being able to see the full continuous record playback.  
had no problem with the five older cameras I guess maybe they use less bandwidth? But the newer cameras no way. So be prepared to spend some money. If you want the cameras to work for 24 seven continuous record you're gonna have to upgrade your Internet, more than likely. That's the only thing that solved our problem.

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sicsacol
Community Specialist
Community Specialist

4 weeks ago

Hi @Companyq,

 

Thanks for posting in the community page. I appreciate your feedback regarding the internet speed requirements for Nest cameras to keep 24/7 recording. I understand how important it is to have your cameras continuously recording. No worries, help is here.

Nest cameras use a certain amount of internet bandwidth. Many internet plans have lower upload speeds than download speeds. To learn more about the internet requirements, please check out the next article: Internet bandwidth and speed requirements for Nest cameras

You can also help us by sharing feedback about our devices and services. Your comments are really important to us, and we'll take them into consideration. It helps us develop new features, improve existing ones, and make sure our devices are meeting your needs.

Please let me know if you have any questions from here, as I'd be happy to take a closer look and assist you further.

 

Cheers,
Jonathan

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