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Cameras won't connect after moving Error C324

joncot1812
Community Member

I moved a few months ago and haven't been able to setup any of my cameras since.  I have 2 IQ outdoor and 4 indoor camera.  All of them have the same error whether I try windows or Android app.  I've been putting off getting them fixed, but today my garage was broken into and I have no idea who did it.  In the middle of the day on a busy open street.  I'm pretty upset Google hasn't been able to provide a solution for this yet.

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@joncot1812 

For some older Google Nest cameras and doorbells, you could go to Settings | Home info | Home Wi-Fi Help and update the Wi-Fi settings of your offline cameras if you were within Bluetooth range of the cameras and had Bluetooth turned on on your phone: https://support.google.com/googlenest/answer/9223711?hl=en#zippy=%2Cuse-the-nest-app

If this doesn't work, then Google Nest's first recommendation is to set the network name (SSID) and password of your new router to the same values used on your old router: https://support.google.com/googlenest/answer/9223711?hl=en#zippy=%2Ctry-the-same-network-name-and-pa...

If that isn't possible, then Google Nest's recommendation is to remove/delete your cameras from the Google Nest app while still on the old Wi-Fi, then do a factory reset, and then re-install. If you did not remove the cameras from the Google Nest app while still on the old Wi-Fi, you may need to contact Support (https://support.google.com/googlenest/gethelp) if you run into errors.

 

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Checking in — have you tried the suggested troubleshooting steps provided by MplsCustomer? If so, how did it go? Let me know if you need more help.
 

I appreciate the help, MplsCustomer.
 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey joncot1812,

 

How's it going with your cameras? Still need our help?

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours. 

 

Best,

JT