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Cameras won’t work

jordanjanson
Community Member

My cameras worked for a month and now all of a sudden they all say that they’re off-line and I can’t get any video to work. Also I have tried to call Google multiple times and each time I go to select to talk to a person it hangs up on me

6 REPLIES 6

MplsCustomer
Bronze
Bronze

@jordanjanson 

Do you by any chance have the new Google Nest Battery Cameras? If so, do you have them plugged in with the optional power cables? If not, is it possible that the batteries are depleted?

Yes I have the new Google battery cameras. They are currently plugged in

@jordanjanson 

That doesn't seem right.

We have had a Google Nest Battery Camera since the first week of September 2021, plugged in all the time with the optional 10-meter weatherproof power cable. It has to be plugged in with the cable feeding to the FRONT of the camera (as odd as that seems). Our camera always shows as "Live" with a livestream video when we check it in the Google Home app. If we check Settings | Battery while it is plugged in, it says "Plugged in" and shows an infinity symbol. Only if we turn off the power to that circuit and go to Settings | Battery can we see the battery's charge level, and it always shows 100%, even on cold Minnesota days and nights as low as 17 degree below zero Fahrenheit.

Their phone number doesn’t work either every time I call them it disconnects the call

Brad
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

 

We hope you were able to get the help you need, but if you're still having trouble, please feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

 

Best regards,

Brad.

Robnol
Community Member

Is the tiny status light on the camera working?