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Can not login Nest app with chromecast by Onn streaming device!

Albert4201
Community Member

I bought a new streaming device, Onn streaming TV, just because I want to have the Nest app on my TV screen to view while I am working with my computer but I can't login and it doesn't have an option to login with google.  just email and password.  I know I already migrated to Google Home and can't go back to the Nest app.  So, do I need to do a factory reset, register with a different Gmail, and don't accept migrating to Google Home this time? or am I too late as messed up? Help Pls...

1 Recommended Answer

David_K
Diamond Product Expert
Diamond Product Expert

Migrated accounts or accounts created after 19 August 2019 can't use the Nest app on Apple TV or Android TV devices, so creating a new account won't help you either and there is no way to use those apps now unfortunately unless you still have a legacy non-migrated Nest account.

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5 REPLIES 5

David_K
Diamond Product Expert
Diamond Product Expert

Migrated accounts or accounts created after 19 August 2019 can't use the Nest app on Apple TV or Android TV devices, so creating a new account won't help you either and there is no way to use those apps now unfortunately unless you still have a legacy non-migrated Nest account.

Thank you for a quick response which I need to know.  I already took that streaming device back and refunded it.  I guess that I'll use my phone or computer for Nest cameras from now on.

aatienza
Community Specialist
Community Specialist

Hey Albert4201,

 

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.
 

I appreciate the help, davidking.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie