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Can't Connect to Talk & Listen error

mus
Community Member

I have set up and installed a new Nest Doorbell (battery) according to the instructions, only to discover that there were some initial issues.

I have removed the doorbell, gone through the _entire_ troubleshooting process, and am still experiencing the same issues.

The main issue I have is that I am unable to communicate with whoever is at the door. Even the quick responses don't work as I receive the error "Can't Connect to Talk & Listen".

The issues:

  • Can't access Live Video option
    • (Although the live video works flawlessly and with ~0.5 second delay at most when the button is pressed)
  • Can't speak to person at the doorbell

What I have tried:

  • Tapped the microphone icon twice as per the Google help guide
  • Checked connection status (my WiFi connection is 500Gbps and is incredibly stable)
  • Doorbell is within a short distance of the router
  • Soft reset
  • Hard (factory) reset
  • App updates
    • Google Home
    • Tried Nest for completeness but not able to add the doorbell on there
  • Different devices

I'm sure that there have been some other attempts at a resolution, but this is all that I can think of for now.

To summarise, the main issues are:

  • Unable to (audibly) communicate with the person pressing the button
  • Can't connect to Live Video function (to see outside / essentially use the doorbell as a camera)

Please note that my background is in computer science and artificial intelligence, which (hopefully) means that my technical knowledge is good enough for me to have competently tried most things so far. (I hope that I'm wrong and that I AM missing something minor and effective, so let's see!)

Any help would be great - thank you!

2 Recommended AnswerS

I have tried soft reset and hard reset 

I have tried to remove it and add it again 

All possible suggestions 

After 1 month of trial I had an idea of adding the camera using writing the code not using the scanning qr code, it is very silly but guess what it worked and the doorbell is working flawlessly now !

 

 

 

View Recommended Answer in original post

Khaledmhabdou - THANK YOU!

This did it!

For clarity for other people who find this thread, the solution was to hard reset the device, then to manually enter the six alphanumeric characters beneath the QR code (not the longer string of characters above) during the setup process (NOT scanning them in) and that did it!

I'm incredibly happy about this right now as it means that I can use the doorbell as intended!

View Recommended Answer in original post

7 REPLIES 7

Khaledmhabdou
Community Member

I have the same exactly issues with no solutions

Hope anybody can help us 

mus
Community Member

I just managed to connect to the Live Video feature a single time by changing the battery usage setting from "Balanced (default)" to "More recording". The audio still didn't work, however; I still get the "Can't connect to Talk & Listen" error message.

As mentioned, it only allowed me to connect on one occasion, after which point it reverted back to being unable to connect.

I changed the battery usage setting back to "Balanced (default)" again but am still unable to connect.

I can only imagine it's perhaps a bug where only specific settings allow connection to Live Video and/or audio. (I'm still none the wiser based on this recent "discovery"!)

I will update this post accordingly if I learn more.

Brad
Community Specialist
Community Specialist

Hey there,


I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating but I'm happy to look into this and see how we can help out. The first troubleshooting step that I'd recommend would be to Restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad

I have tried soft reset and hard reset 

I have tried to remove it and add it again 

All possible suggestions 

After 1 month of trial I had an idea of adding the camera using writing the code not using the scanning qr code, it is very silly but guess what it worked and the doorbell is working flawlessly now !

 

 

 

Khaledmhabdou - THANK YOU!

This did it!

For clarity for other people who find this thread, the solution was to hard reset the device, then to manually enter the six alphanumeric characters beneath the QR code (not the longer string of characters above) during the setup process (NOT scanning them in) and that did it!

I'm incredibly happy about this right now as it means that I can use the doorbell as intended!

Brad
Community Specialist
Community Specialist

Hey folks,

 

I am happy to hear that your inquiry has been resolved, @mus! I will go ahead and close this thread at this time. If you have another issue you would like to look into, please feel free to start a new thread.

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

@Khaledmhabdou

 

I am relieved to hear that this worked for you! I am wondering if it would do the same for @mus

 

Best regards,

Brad