Can't add Nest Doorbell to Home

[AndersHolst]

My Nest Doorbell kept going offline today so I decided to factory reset it. Now I can't re-add it through the Home app. Once I scan the QR code it looks for the device and then eventually says "Try moving closer to your nest doorbell". Anyone have any experience with this? Thanks.

 

[Pazcyn]

I had the same problem today. Live offline and unable to add device to app after factory reset on iOS. Luckily I still had an android device and I was able to connect the doorbell on it. I didn't enjoy it too long because the video preview worked for 2 hours.

[AndersHolst]

Thanks for the reply. I've tried adding it through an iOS device as well. No luck, unfortunately.

[EdmondB]

Hey there,

Were you able to do the steps above?. I'd be glad to hear from you — I'd like to make sure everything is working.

Best,
Edmond

[EdmondB]

Hi there,

Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Regards,
Edmond

[EdmondB]

Hello AndersHolst,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Just a few questions: what is the led light on the Nest Doorbell after your factory reset? Have you tried setting it up right next to your router?

@Pazcyn, I'm glad you're able to reconnect it on the Google Home app. Check out this link to learn more about the Nest Aware Subscription.

I look forward to your response.

Thanks,

EdmondB