cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Can't connect NEST IQ Outdoor Camera, blue light pulses

Paulzach
Community Member

Hello all, 

I'm trying to connect a NEXT IQ Outdoor Camera for my dad, but it's not working at his place, nor mine (2 different wifi networks and 2 different iPhones).  Loading NEXT app is easy, setting up account no problem, plug in camera and the blue light starts to pulse.  I start device set up process on the phone(s) but I get a NC023 error message (bluetooth error?).  Any suggestions?  Thanks, 

Paul 

3 REPLIES 3

EmersonB
Community Specialist
Community Specialist

Hello Paulzach,

 

Thanks for reaching out here in the Community and for sharing the error code. NC023 error means your Nest Camera couldn’t connect to your phone through Bluetooth. You’ll need to make sure Bluetooth is working and is enabled on your device.

 

Give these steps a try:

  1. Quit the Nest app.
  2. Use the instructions in this article to restart your camera.
  3. On your phone, switch Bluetooth off and then on again to reset the connection. Make sure that Bluetooth is on when you’re done.
  4. On rare occasions, your phone might not let you turn on Bluetooth. If you run into this issue, try to reboot your device. Otherwise, skip to the next step.
  5. After turning on Bluetooth, bring your phone within 12 inches (0.3 m) of your camera, and keep it there until setup is complete to help reduce wireless interference that may disrupt the Bluetooth connection.
  6. Now, try to set up your camera again.
  7. If you still can’t set up your camera, try a different phone if you have one.
  8. If the Nest app displays a Bluetooth error again, reboot your phone if you haven’t already. Then try to set up your camera again.
     

If all else fails, you can try to set up your camera without using Bluetooth if you have one of the following cameras:

 

  • You might want to use a different phone to set up your camera. You’ll need to install the Nest app on the other device and then follow the steps in the app to set up your camera.
  •  
    • Nest Cam Outdoor
    • Nest Cam Indoor
    • Dropcam

Hit this link for more information and let us know your update.

 

Best, 

Emerson

EmersonB
Community Specialist
Community Specialist

Hi Paulzach,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to perform the steps I’m suggesting? We'd be glad to hear from you.

Regards, 
Emerson

Lance_L
Community Specialist
Community Specialist

Hey Paulzach,

 

I'd like to bump in here and make sure that you’ve seen our response. Please let us know if you have any other questions or concerns, as I will be locking this thread after 24 hours.

 

Thank you for your help, EmersonB.

 

Best,

Lance