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Can’t log into app and not getting password email

Ddmayx
Community Member

In the last 24 hours, unable to access the app. Try to open the Nest app and prompt me for my ID and password… Which is auto saved with Face ID app did not recognize it. Tried the reset option. It never sends me the emails. I can’t find a phone number to call someone. I can see my cameras in the Google app but not all my recordings are there. I need to access the Nest app where I have six cameras at two different locations.

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@Ddmayx 

Are you certain that you are using the same Google Account to log into the Google Nest app that you're using (successfully) to log into the Google Home app?

EmptyNester
Gold Product Expert
Gold Product Expert

You may need to speak directly with a google tech person on this issue.  Here is the link to open a support ticket.  Once you answer the questions you will be given the chance to do an on-line chat or speak with someone.

https://support.google.com/googlenest/gethelp

 
 

zoeuvre
Community Specialist
Community Specialist

Hi Ddmayx, 

 

Thanks for reaching out to us, and I'm sorry to hear about the situation. 

 

Have you made sure that you are logging in to the correct account? Also, have you tried to speak directly with our phone support as per EmptyNester's advise? 

 

Let us know how it goes. 

 

I appreciate your help, @EmptyNester and @MplsCustomer

 

Best,

Zoe

zoeuvre
Community Specialist
Community Specialist

Hi folks, 

 

@Ddmayx, I wanted to check and see if you managed to see the questions I asked. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.

 

Thanks,

Zoe

zoeuvre
Community Specialist
Community Specialist

Hi there, 

 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe