cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Can't perform hard reset on Google outdoor camera

MWright
Community Member

We recently switched our WiFi and in an attempt to update the WiFi on our cameras, I removed them from our home. I haven't been able to add them back after factory resets, turning them on and off, resetting the router and or moving closer to the router. I think a factory reset would be most useful in this situation, but when following the reset instructions, it doesn't give me a countdown tone or blink yellow. Please help! 

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@MWright 

Google Nest does not make it easy to update Wi-Fi settings for its devices.

Which cameras do you have? Did you remove your cameras from the Google Nest app or the Google Home app (depending on the cameras) while you were still on your old Wi-Fi network?

This is Google Nest's Help page on updating camera Wi-Fi settings:

https://support.google.com/googlenest/answer/9223711

This is Google Nest's Help topic on restarts and factory resets for each camera and doorbell:

https://support.google.com/googlenest/answer/9252162

Hi! 
We did not remove the outdoor cameras from the Google home app before switching the wifi- that's where we screwed up. So now the cameras turn on and everything, but we can't add them back onto the account for some reason. 

EdmondB
Community Specialist
Community Specialist

Hello MWright, 
 

Thanks for the info. Just wanna make sure, what happens to the LED light once you remove the camera on the app and do a factory reset?

Thanks for the help, @MplsCustomer.

I look forward to your response. 

Best,
Edmond