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Can't play back recent events

cynthia1880
Community Member

I bought my nest camera (battery) a week ago and signed up for the subscription.  Everything was working fine until this morning when I'm not able to watch event clips.  I get the error message: 'This video isn't available yet. Check back later.'

I get this error message even for events that happened a few minutes ago.   

5 REPLIES 5

Pooh
Community Member

I’m having the same problem since this afternoon 

mdr2
Community Member

Hello Cynthia and Pooh.  I'm having the same problem.  This make this product almost unusable.   This has to be one of the worse product releases in history because of this and about 12 other problems I'm running into.

Brad
Community Specialist
Community Specialist

Hi there,

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far? 

  • Have you tried to restart your device if you haven’t already?

  • If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance. 

Best Regards,

Brad. 

Pooh
Community Member

It seems to have resolved itself not had the problem since. Thank you 

LL333
Community Member

How do you do a factory reset?  My videos aren’t playing back