Can't review video events and logs, pictures only

[tinhtran]

 

[Cathal_S]

Hi there,

Do you have a Nest aware subscription?

Have a look at the Google Nest help center link below for more information about what your camera will record with or without a Google Nest aware subscription.

https://support.google.com/googlenest/answer/9233159

[EmersonB]

Hi folks,

@tinhtran thanks for reaching out and bringing this concern to our attention. To confirm, what type of Nest camera do you have? Is it the battery or wired type? You may check the link that Cathal_S shared if you're interested in subscribing to Nest Aware to record the events.

I appreciate the help, Cathal_S.

Best,
Emerson

[EmersonB]

Hi tinhtran,

How's it going with your Nest camera? We would appreciate it if you can share with us the information I'm asking above, so that we can check our options here for you. In case you have an update, you know where to find us.

Regards,
Emerson

[janthadeus]

Hey folks,

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for the help here, Cathal_S and Emerson.

Best,
JT