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Can't see Video History on Laptop of one of my Outdoor Cameras

Community Member

We have the Hello hardwired doorbell, an indoor camera and an outdoor camera at our house up north. They are all at least 3 years old. I can see my history for these cameras on my MacBook Air for the last 5 days. We just installed an outdoor camera in our home in Florida. It is about 3 years old also. I purchased the 2 outdoor cameras at the same time - I believe in December of 2018. I signed up for Nest Aware for both houses today to get 30 days of history. On my laptop, I can see history for all the cameras up north, but the Florida house is just live. I can see history on my iPhone for both. I want to set up zones for the new camera, but there is no option. Can anyone help me with these problems. 


Community Specialist
Community Specialist

Hi there, 


I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.


Please let me know if you need further assistance. 

Best Regards,