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Can’t see doorbell history in Google home app

Missouri3
Community Member

We just added floor light cameras, they are in Google home. Added our doorbell to Google home but can’t see history. You can still see history on the nest app. How do we fix that?

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Missouri3 

The newer Google Nest cameras and doorbells released starting in the fall of 2021 work ONLY in the Google Home app and NOT in the Google Nest app or on the home.nest.com website.

Note that, with the Google Nest Doorbell (Battery) you only get event video history even if the doorbell is wired, because it always runs on battery power. If you have a Nest Aware subscription, you get 30 days of event video history; otherwise you only get event video history for events in the last 3 hours.

Here is Google Nest's help topic on viewing "History" in the Google Home app.

https://support.google.com/googlenest/answer/10904254?hl=en

aatienza
Community Specialist
Community Specialist

Hey there,

 

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.

 

I appreciate the help, MplsCustomer.

 

Thanks,

Archie

Brad
Community Specialist
Community Specialist

Hey folks,

 

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest cams in the Nest app or available on https://goo.gle/3A7x7ug web app. 

 

However, the new Nest cameras and doorbell are exclusive to the home app because we wanted to create an integrated experience with your speakers and displays. A nest aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. 

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.

Best regards,
Brad