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Can’t see who rang the Nest Hello Doorbell

Doug1
Community Member

My iOS devise goes blank or freezes when someone rings the Nest hello doorbell. When it was installed, I payed for additional points simply to be sure of connectivity. I’ve read plenty of similar concerns so I thought that I would CHIME in. The delivery person is long gone before I get a chance to communicate. 

4 REPLIES 4

Brad
Community Specialist
Community Specialist

Hi there, 

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

  • Do you still need help with this issue?
  • What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

TomS
Community Member

I and several others have been reporting that the Nest Hello goes off line when someone pushes the button. Mine recovers in a minute or so, but video of visitor is lost. I reset my nest hello, but it did not fix this issue. 

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.