Can’t setup floodlight Pro (no code)

[RJ-Klobchar]

Someone please help. I have installed the wired floodlight pro. Powers on great….hit top button to ensure it’s in setup mode. But the QR code says it’s not correct when scanned. I scanned both the camera QR code, the MAC ID code, and the code they provide in packaging for ‘east-set up’

Then I try to do it manually by entering a 6 digit code….that I can’t find ANYWHERE. It’s 100% not marked on the product anywhere. I took it down and apart twice to be extra sure. It’s not in the packaging either. 
I don’t have any other ideas as to what to do. My Wi-Fi connections are great. And I do see the cameras temp Wi-Fi show up on my router, coincidentally with 6 numbers in its name (which I tried unsuccessfully)

any more ideas?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Alvara77]

I need an answer to this question. During setup my qr code blew away in the wind and the qr code is not printed on the device. 

[GarrettDS]

Hi there, 
Apologies for the late response, unfortunately when it comes to the codes and set up, if you are unable to find it, you will need to contact customer support.

Please let me know if you have any other questions. 

Best regards, 
Garrett DS

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.

Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.