Can't view motion clip

[amyboland]

Hi, 

My Nest Aware subscription recently stopped and now I am unable to view anything. I will see screenshots of motion activity within 24 hours, but when I click on it, it just shows a gray picture. I have already tried updating the app and that does not help. 

In addition, anytime I try to view live video, it just loads the blue circle and I can never see it. 

Thank you

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Willarddeb]

I can’t view clips other than today and only 10 clips