cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Cancel Nest Camera Subscription

Mark286
Community Member

I am thinking this Nest is nothing more than crap. Anyway, I have had a subscription with Nest at least 5 years, well before Google sucked it up. I never signed up with Google and simply stayed with Nest. Now that I have moved and left my camera for the new home owners (whoever that may be), I simply need to cancel this subscription. I have already purchased a new camera, but have not installed on new residence yet until my old subscription is canceled. When researching cancel, it leads me to Google, in which by the way way, Google says I don’t have an account. Can someone please instruct me how to quickly and efficiently cancel my service?

7 REPLIES 7

Mark286
Community Member

Please allow me to respond to my original post.  It seems that this community isn't much either.  I always get the same instructions and never solutions.  I continued to be advised to log into Google to see my subscriptions, when in fact I have no subscriptions with Google, and my banking institution could not stop future charges, so the solution was to change banking institutions. Done!! Thanks, but no thanks for nothing.  PS. the brand-new Nest Doorbell that I had intentions to install will not be installed.  I don't need this headache in the future.  So, I am giving away a brand new (still in the box) piece of S@#$ Doorbell manufactured by a so called company named Nest. 

@Mark286 

Cancellation of a Nest Aware subscription when it's not on a Google Account seems to be a secret.

On the page below, under "Nest Aware Premier Care", there is a "Contact us" link that says "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en

Mark286
Community Member

Well, unfortunately your guidance was not fruitful.  It simply redirects me to the beginning.  No problem, I simply terminated the banking institution that was being charged.  So, I bet Nest won't get anymore, and the new one I bought will not be installed.  Although the service has been great the last 5 years, I don't want to deal with a company simply stealing money.  I sure wish there was a lawsuit regarding Nest intentionally misleading customers to steal their money.  This is precisely why I don't and never will use auto draft payments.  Thanks for attempting to help.     

Mark286
Community Member

My solution to not having the ability to cancel my subscription was to simply cancel the banking institution that Nest was charging. I no longer live where the camera is located and therefore it should have been easy to cancel my Nest Hello subscription. Additionally, because Nest Company wants to simply steal money, I have no intention of installing the new Nest Hello camera that I put for my new home. I am looking into acquiring Ring as my doorbell camera at the new home. I have the Nest Hello camera brand new in the unopened box, but really don’t want to give it to someone so Nest/Google could have another victim. I likely will trash it. 

Brad
Community Specialist
Community Specialist

Hi there, 

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. Here is a great link on how nest aware works and how to subscribe. In addition, here is a link on how to manage your subscription. We are unable to cancel your subscription for you, here in the forums. 

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, Brad.

 

Thanks,

Archie