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Cannot Connect Nest Doorbell to chime

HengW
Community Member

‎09-03-2024 06:49 AM

I have a Nest Doorbell wired Gen 2. I have tried to connect the Doorbell to the chime, however the chime when into vibration. The chime has a 230V to 12V transformer. 

Is there a different chime type which might work or can I use just a 230V to 12V transformer to connect the NEST doorbell without chime. 

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gmelanymelissa
Community Specialist
Community Specialist

‎09-06-2024 02:48 PM

Hi there!

 

Thanks for posting here in the community. I'm sorry to hear you cannot connect your Nest Doorbell 2Gen to the chime. I'm happy to help!

 

Let's try the steps here:

 

  • Confirm the Nest Doorbell Wired 2Gen receives power.
  • Check if the Chime connector is installed correctly.
  • Check the chime wires.
  • Check if the doorbell wires are securely connected.
  • Check if the transformer is compatible: Your Nest Doorbell 2Gen must be connected to a transformer rated to 16 to 24V AC and at least 10 VA to receive enough power. Refer to this article: Check Nest doorbell compatibility.

Keep me posted.

 

Regards,

Melany

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