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Cannot Factory Reset Nest Cam

Klookdog
Community Member

Hello Community,

My Google Nest camera stopped working so I removed it from the Google Home app and attempted to factory reset and add back to Google Home app. 

Factory reset gets me a white light, then the green light, no blue light, and I am unable to complete the “add a device” process in the home app.

 

Any assistance is appreciated! Thank you. 

5 REPLIES 5

davidking
Gold Product Expert
Gold Product Expert

To check, which model of camera do you have? If you set it up with the Home app, it should be of the models below, not Nest Cam Outdoor which is managed with the Nest app?

  • Nest Cam (wired)
  • Nest Cam with Floodlight
  • Nest Cam (battery)

EmptyNester
Gold Product Expert
Gold Product Expert

See if this helps:  First thing make sure the camera is plugged into a power outlet while they're doing a reset. If not, ensure that it's plugged into a power outlet then try again to perform a factory reset.

Use these steps to properly reset user's camera to its default settings:

  1. Locate the reset button at the back of the camera.
  2. Press and hold the button:
    • At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
    • At 12 seconds, the status light will be steady, solid yellow while the camera starts the factory reset, and you’ll hear a confirmation tone.
  3. Release the button. Your camera will restore to its factory settings. When the light pulses blue it means your camera is ready to be paired to your Google Home app.
  4. After the factory reset, your camera will appear as “Offline” in the app until you remove it.
  5. To remove it from the app, open the app, tap on the device, then tap Settings > Remove device > Confirm.

Let me know if that helps.

aatienza
Community Specialist
Community Specialist

Hey Klookdog,

 

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.
 

I appreciate the help, davidking and EmptyNester.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,
Archie

aatienza
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie