Cannot connect camera

[Deser]

Recently had to change Wi-Fi password and now cameras won’t connect tried resetting and factory reset.  When I try to add new device it ask for QR code. Don’t have that so I enter the setup code on device.  When it gets to the next screen it says to have last 4 of serial number but nothing else happens.  All I could do from that point is quit setup.  

[Deser]

Do I need to remove all the cameras ?

[MplsCustomer]

@Deser 

This can happen if you try to install one of the newer cameras (released starting in Sept. 2021) in the Google Nest app or one of the older cameras in the Google Home app.

Also, did you do a factory reset (not a restart)?

https://support.google.com/googlenest/answer/9252162

[Deser]

Yes after factory restart it worked.  

[EmersonB]

Hi everyone,

@Deser, we're glad to hear that you've reach a resolution. We’ll consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, MplsCustomer.

Best,
Emerson

[EmersonB]

Hey Deser,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
 
Thanks,
Emerson

[EmersonB]

Hello Deser,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Regards,
Emerson