12-17-2021 04:05 AM
Hi all,
I really need some support. I'm quite savvy when it comes to technology and networking but I'm stumped.
I successfully set up 2 nest cams with floodlights, nest battery doorbell, and 2 additional nest outdoor cams. They were all working through Google Home app.
For an unrelated reason I had to change my SSID and password. Now all I want to do is add the devices back to Google Home. I tried everything. I deleted my Home even and tried to start fresh again but I keep getting stuck at the reconnecting screen. It just keeps telling me to move closer to the device even though I'm right next to it. How do I go about adding these devices again to Google Home?
12-17-2021 05:33 AM
I would try removing the devices, restarting them and your wifi router
12-17-2021 05:41 AM
I've removed all the devices and started a new "home". I've reset the doorbell camera, but all I get is "try moving closer to the camera"!
12-17-2021 05:44 AM
I'm at a complete loss. Does anyone have a solution?
03-14-2022 11:34 AM
Hi there,
Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.
Best Regards,
Brad.
03-15-2022 11:45 AM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.
12-17-2021 07:09 AM
We have not had to change our SSID or password, but judging from other posts in this forum, updating either for a Google Nest device seems to be problematic.
Here's what Google Nest Help's website says:
https://support.google.com/googlenest/answer/9223711
And here's another thread:
https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Change-wifi-password-of-Nest-Cam-floodl...
03-09-2022 10:38 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Best Regards,
Brad.