Cannot reconnect doorbell after construction on door

[MZ5]

We moved in a house that left doorbell and security system and had it all working. We had worked done on our door and disconnected doorbell and now that they are finished cannot set doorbell back up. We do not have hex key. Do we have to buy a new doorbell?

[MplsCustomer]

@MZ5 

You can use a 3/32-inch or 2.5-mm Allen wrench instead of of the hex key.

[AndersC]

Hi @MZ5,

Thank you for posting in the community. I'm sorry to hear you're experiencing difficulties setting up your Nest doorbell. I'm happy to assist you.

Are you experiencing difficulties installing your doorbell onto the mount/wall, or are you also encountering inconveniences with setting up your doorbell in the app? Additionally, please confirm the model of your Nest doorbell.

@MplsCustomer, thank you for providing the information regarding the tool to use when a hex key is unavailable for mounting or unmounting the doorbell.

Please keep me posted.

Regards,

Anders

[MZ5]

All fixed! Electrician had something wired incorrectly after buying a new one of course. Thank you!

[AndersC]

Hi @MZ5,

I appreciate you letting me know you were able to fix this and that your Nest doorbell is now working.

Don't hesitate to reach out if you need further assistance in the future.

Regards,

Anders