Cannot setup doorbell batteri

[Moib]

I have bought a new nest doorbell battery. I have downloaded the Google Home app, choose add and then it searches but nothing comes up. I then choose doorbell and scan the qr code, then it is trying to set up and after a while it fails.

I have tried to troubleshoot by factory resetting the doorbell, but nothing happens 

what to do? 

[mdr2]

Hi Moib,  just checking:  You will want to add the doorbell to your Google Home app while it is being powered from a Power Adapter using the provided cable.   Is that how you are doing it?  Are the lights on the front of the doorbell doing anything?

[JB]

I am experiencing the same issue. I am using the adapter and the light is white. It does not turn blue.

[mdr2]

The only other thing I can think of is confirm you are on the newest version of the GOOGLE HOME app.  The only way I know to do this is to go to the APP store and search for GOOGLE HOME.  When you click on it there might be an 'udpate' button. 

[JB]

Thank you mdr2. I updated the GOOGLE HOME app to the latest version earlier today. No luck I'm afraid. 

[mdr2]

Wow,,, so frustrating. I'm running out of ideas.   

1 Is BlueTooth turned ON on your phone?  (not sure it needs it but it might).  

2 Is the power adapter hefty enough?  IE: high enough wattage?  I'm thinking those little tiny iPhone adapters don't have enough power to fully run the device

3 Maybe try it with another family member's phone?