Cannot setup nestcam

[jeffnorman64]

Cannot add my nestcam to my home

[MplsCustomer]

@jeffnorman64 

Since it looks like you have an older Google Nest IQ Camera, you may be reinstalling the camera in the Google Nest app.

If so, did you or the prior owner remove it from the Google Nest app?  And have you first done a factory reset?

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-cam-iq-indoor-or-outdoor

[EmersonB]

Hi everyone,

@jeffnorman64, thanks for posting here in the Community. To know more about your concern, what type of Nest Camera do you have? What app are you using to add your Nest Camera? Is this a newly installed Nest Camera? Looking forward to your response.

I appreciate the help, MplsCustomer.
 
Regards,
Emerson

[EmersonB]

Hello jeffnorman64,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. We'd be glad to hear from you.
  
Best,
Emerson

[EmersonB]

Hey jeffnorman64,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson

[jeffnorman64]

It’s all good. Got it going. Thank you. 

[EmersonB]

Hello jeffnorman64,

Thanks for getting back to us and we're glad that it's resolved now. We’ll consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Regards,
Emerson