Change Nest doorbell high pitch noise

[FrustrateNester]

We have our doorbell installed for quite sometime now. It wasn't until recently that when seeing live view the app would give a super high pitch noise that does not go away. This noise does not matter where you open the app, even if you are far away from the doorbell the high pitch noise still exists. What are the solutions? This noise is unbearable that causes headache and nausia while trying to just simply do liveview. Even trying to turn down the volume on the phone does not help at all. Hope someone comes up with a solution soon

[MplsCustomer]

@FrustrateNester 

Are you talking about the audio feedback that occurs when you try to view a camera's live stream with a mobile device that is within sound range of the camera and its microphone? Does this occur if you are away from home or on a different floor in your home?

If it's not that, then if you have the new 2nd Gen Google Nest Doorbell you must be within the 1-year-warranty and could contact Support to determine if you have a defective doorbell:  https://support.google.com/googlenest/gethelp

[FrustrateNester]

Thanks for the response. This occurs either I'm home or away from home. And just confirmed it's actually a Nest Hello so not sure what I can do now

[janthadeus]

Hi folks,

I’m sorry for the trouble here. No worries, we’ll sort this out — a few questions: when did the issue start? Has the camera been exposed to outdoor weather? Has the camera suffered any drops or impacts? Is the camera exposed to direct sunlight for extended periods of time? Also, is the camera in a case or housing?

Here are some troubleshooting steps you can try:

1. Verify that the audio settings on your Nest app is correct
   • On the Nest app, tap the doorbell or camera > Settings, and set the Microphone on.
2. When applicable, adjust the volume slider until you’re satisfied with the audio.
3. Confirm if the audio issue happens on other mobile devices or computers.
4. Restart your doorbell.
   • Insert the release tool into the hole at the bottom of your doorbell to remove it from its base. You can also use a paper clip or thumbtack.
   • Locate the reset button at the back of the doorbell.
   • With a pin, press and hold the button for 5 seconds.
5. If all else fails, factory reset your doorbell. 

Let me know if that helps.

I appreciate your help here, MplsCustomer.

Thanks,

JT

[janthadeus]

Hey FrustrateNester,

It's me again. I want to make sure you're all good — did those steps work?
 

Regards,

JT

[EmersonB]

Hello everyone,

@FrustrateNester just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

I appreciate the help, JT and MplsCustomer.

Best,
Emerson