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Change owner of nest doorbell and thermostat to another family member

Critgbtg
Community Member

How do we switch the owner of these devices to someone else in the house? Owner has moved out and is happy to switch ownership to someone else but we can't work out how. 

3 REPLIES 3

EmersonB
Community Specialist
Community Specialist

Hello Critgbtg,

 

Thanks for posting here in the Community and for sharing your concern with us. What we would recommend you to do is to tell the previous owner to remove the Nest devices from their own account. Then, you reset them to the factory default  and add them to your app with your own account. Hit this link for more information.

 

Best,

Emerson

janthadeus
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

I appreciate the help, Emerson.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Best,

JT