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Changed Network providers and Wi-Fi router can I physically access camera on top of house how do I c

Jeffwilliamson4
Community Member

Changed network provider and got new router cannot physical access my  nest mounted outdoor that o'n top of the house because of no ladder how do I change my Wi-Fi settings within my camera app when I cannot get to the camera please help

4 REPLIES 4

Cathal_S
Gold Product Expert
Gold Product Expert

Hi Jeffwilliamson4,

Is it possible for you to use the same SSID and password on your new WiFi router as you had on your old one? Then all your previously set up devices would reconnect automatically.

Or maybe you could set up a mobile device hotspot with the old router's network information so that you can connect with the camera and change it?

 

Regards,
Cathal

SteveT1
Community Specialist
Community Specialist

Hey folks,

 

Thanks for chiming in and I appreciate your help @Cathal_S. I'm dropping by to ensure everything is covered here. Feel free to let us know if you still need help.

 

Best,
Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.