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Changed wifi router to Google Nest, doorbell (battery) won't connect

Community Member

I changed our wifi to Google Nest with one primary and two other points.  Our Nest doorbell (battery) was previously connected to our old wifi router with no issues but now it won't reconnect to the new Google Nest (it is closest to primary point).   I followed the online directions to reconnect:  I removed the device from Google Home, physically removed the doorbell, brought it indoors, did a factory reset and followed the steps to reinstall and reconnect.  The process goes to " Connecting To Joining Device" but then I get "Something Went Wrong".    I've tried with our existing Home, added a new Home and tried it as suggested in another post, went back to our original wifi router, but nothing works.   Now, when I connect the doorbell to the USB charger, it chimes, light turns white, but does not pulse blue (stays constant white).  Any help would be appreciated!  Thanks.


Community Specialist
Community Specialist

Hello AldoZ,


Thanks for reaching out here in the Community and for sharing your issue with us. You need to make sure that you reset it properly to the factory default. Also, it should have a pulsing blue light indicating that it's ready to set up. 


Give these steps a try:

  1. Locate the reset button on the back of your Nest Camera.
  • Tip: The reset button on your Nest Cam (battery) is located on the back of the camera head.

        2. Press and hold the button:

  • At 10 seconds, the status light will flash yellow four times, and you’ll hear a countdown tone.
  • At 12 seconds, the status light will be steady, solid yellow while your Nest Camera starts the factory reset, and you’ll hear a confirmation tone.

        3. Release the button. Your Nest Camera will restore to its factory settings.

        4. After the factory reset, your Nest Camera will appear as “Offline” in the app until you remove it.

        5. To remove it from the app, open the app, tap on the device, then tap Settings> Remove device> Confirm.


Hit this link for more information. 


Looking forward to your response.




Community Specialist
Community Specialist

Hey there,

Checking in — did you get a chance to try the suggested steps shared above by Emerson? If so, how did it go? Let us know if you need more help.


I appreciate the help, Emerson.




Community Specialist
Community Specialist

Hello there,


Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, everyone.